Anthropose - Get Give Change

FAQ

1. Payment
   • How can i pay for my order?

     You can pay for your order using any Visa, Mastercard, or American Express.

2. Returns/Refunds
   • How long does it take the refund to be deposited into my account?

     Once we receive your returned package, we refund it immediately. However, it may take up to 10-14 working days for the payment to show up in your account.

     However, please be advised that shipping and handling charges are not refundable.

   • How long does it take the returns to reach Anthropose?

     Once you have returned your purchase, it may take up to 10 days for it to reach us. We will confirm that we have received your returned package once we receive it.

   • Can I return an item for an exchange instead of a refund?

     We’re not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received by our warehouse. If you need a different item, then you’ll need to place a new order.

     When you return your order, just pop your returns note in the parcel with the following details marked on it:

     • Your order number
     • Which items you’re returning for a refund

     You can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.

   • How do I return something to you?

     If you’re looking to return a faulty or incorrect item, please get in touch with us returns@intl.anthropose.com so we can get this sorted for you.

     We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, excluding sale items. The items returned should come with all the original packaging and be free of any sign of wear and tear and be in re-saleable condition when we receive it.

     We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for item you’d prefer.

     As an International customer, you can return your parcel using any postal service. Please note – you’ll need to cover the postage and any relevant duty costs yourself.

     Anthropose reserves the right to determine the status of re-saleable condition.

      

3. Delivery
   • Will my parcel be charged customs and import charges?

     In most cases, any customs or import duties are charged once the parcel reaches its destination country.

     You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

      

      

      

   • Can I track the delivery of my order?

     Yes, you can track your order by logging in to your account on our website and clicking on the order number to view the tracking number and tracking services.

   • Which countries do you deliver to?

     We currently deliver our products to United States, United Kingdom, Australia and Nepal.

   • How can I find your international delivery information?

     Once you’ve entered your delivery address during the checkout process, you’ll be able to see the available delivery services and charges.

   • What should I do if my order hasn't been delivered yet?

     You’ll be able to follow your order. To check this, all you need to do is log into ‘My Account’ and view your order. Insert the tracking code number available and click  ‘Track This Order’, and you’ll be able to follow your parcel.

     In case, you didn’t create an account when checking out, please write to us at caredesk@intl.anthropose.com with the following details:

     • Order number

     and, we will get back to you with the status of your parcel at the earliest.

4. Orders
   • I have an incorrect item in my order, what do I do?

     We want to sort out any issues with incorrect items straight away.

     Please contact our Customer Care team with your order number and the incorrect item’s name and product number.

     We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.

   • I'm missing an item from my order, what do I do?

      

     • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
     • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
     • If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

      

   • Can I cancel my order after I've placed it?

     If you need to cancel the order that you have already placed, please get in touch with our Customer Care team at caredesk@intl.anthropose.com with the Subject line: “Return Request” as soon as possible.

     We can only cancel your order if your order hasn’t already been dispatched from our facility.

   • What do I do if I receive a faulty item in my order?

     We want to sort out any issues with faulty items straightaway.

     As soon as you discover a fault, please contact our Customer Care team at caredesk@intl.anthropose.com with:

     • The order number
     • The faulty item’s name and number
     • A description of the fault

     We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.

5. About Us
   • What is ANTHROPOSE?

     Anthropose is a for-profit social-good company that aspires to recognize and identify social problems and create viable, sustainable and scalable entrepreneurial solutions to them.

   • What do you mean by a social-good company?

     By social-good company, we mean Anthropose is a socially aware company that aspires to give back to the society by supporting and collaborating with organizations to counter the identified crises.

   • Why should I care about Anthropose?

     Anthropose was founded on a simple idea of “For a nation to develop, the quality of life of its most underserved and marginalized population has to be on a par with level of basic needs.”
     But, for sustainable development, a country MUST create and control successful global brands/brand equity and understand the significance of brands emerging from a country like Nepal.

     Take a deep breath, relax and imagine the growing job opportunities, skill development and sustainable economic uplift that would become possible here in Nepal if Anthropose succeeds. Imagine the communities that are elevated and enabled as a part of our direct giving to individuals who are blind.

     Lastly, the exciting possibilities enwrapped within our potential and our vision is why you should care about Anthropose.

   • Cataract is not the primary problem, poverty is. How does your business model help solve this problem?

     We clearly understand the cause of the problems root at poverty, however, deep-rooted problems like poverty are not solved overnight. Problems as such need a strategy that can be implemented and integrated into a country’s development plans. However, in countries like Nepal where political instability has been persistent for a long period of time now, it also becomes important that basic facilities be provided in different regions to counter the problems that exists in the present.
     At Anthropose, we usually give an analogy of a thirsty desert man. We say, if you are in a desert and see a thirsty man, give him a bottle of water first rather than digging a well. The point being, by the time you finish up digging the well, anything could happen to the thirsty man. But if you give him a bottle of water, he is rejuvenated and at the same time you gain one additional helping hand to dig the well if you want to now. Meaning, it’s important to provide initial relief to the one’s already suffering while simultaneously collaborating to influence the system and seek long term remedies.

6. Product
   • Why is UV protection important?

     Too much unprotected exposure to ultraviolet radiation can and often damages the retina and drastically increases the chances of cataracts. Fortunately, UV protected sunglasses can help us prevent such conditions.

   • What does polarized lens do?

     Have you ever had a glare penetrate right through your eyes when you looked towards a shiny surface or even road when the sun was shining bright? In layman terms, we term it glare, but, scientifically these are horizontal lightwave that reduces visibility and makes it uncomfortable to carry on driving, cycling or whatever we may have been doing. Polarized lens block virtually all glare by only allowing the vertical lightwaves that is useful to the human eye to see.

   • What certifications/ tests have your products passed?

     All of our products are FDA and CE approved to help you assure its high quality. Also, our products are drop-ball test approved to ensure its durability and safety.

7. Giving
   • How much do you donate when you sell a pair of sunglasses?

     For every sunglasses sold, we donate USD 7 from our profits to our giving partners.

   • Why don’t you implement One for One model like many other brands?

     We would be the most happiest if we could do so. The reason why we can’t implement One for One model is because depending on the volume of the operation and location, the cost of providing surgeries in rural areas through surgical eye-camps and sponsoring a child for remedial courses ranges anywhere between USD 70 to USD 120.  With the cost involved it is not possible to match the trending One for One model.